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PRIVACY POLICY

Last Updated: January 1, 2026

Applied Plumbing & Rooter, Inc (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, request services, or communicate with us, including through SMS text messaging.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Name

Phone number

Email address

Service address

Payment information (when applicable)

Appointment details

Communication preferences

SMS opt-in consent records and timestamps

Automatically Collected Information

IP address

Browser type

Device information

Website usage data

Cookies and analytics information

2. How We Use Your Information

We use your information to:

Provide plumbing and related services

Schedule, confirm, and manage appointments

Process payments

Send service updates and notifications

Respond to customer inquiries

Send SMS messages you have consented to receive

Maintain records of your communication preferences

Comply with legal and regulatory requirements

3. SMS Messaging & A2P 10DLC Compliance

SMS Program Description

If you opt in to receive SMS messages from Applied Plumbing & Rooter, Inc, you may receive text messages related to:

Appointment confirmations and reminders

Service updates and technician dispatch notifications

Customer support responses

Review requests

Important service-related notifications

Promotional offers (only if you have separately provided marketing consent)

Message frequency varies depending on your interaction with our business.

Opt-In & Consent

You may opt in to receive SMS messages by:

Submitting a contact or service request form on our website

Booking an appointment

Checking an SMS consent checkbox

Providing written or verbal consent

By providing your phone number and opting in, you expressly consent to receive SMS messages from Applied Plumbing & Rooter, Inc.

Consent to receive SMS messages is not a condition of purchase.

We maintain timestamped records of all opt-in actions in compliance with the Telephone Consumer Protection Act (TCPA) and applicable regulations.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan. Charges are determined by your wireless provider.

Opt-Out Instructions

You may opt out at any time by replying:

STOP

After you send STOP:

You will receive a confirmation message

You will no longer receive SMS messages from us

You may re-opt in at any time by submitting new consent.

All opt-out requests are processed promptly.

Help & Support

For assistance, reply:

HELP

Or contact us at:

Phone: (949) 379-2482
Email: [email protected]

Customer support is available during regular business hours.

SMS Data Protection & Non-Sharing Statement

We do not sell, rent, trade, or share mobile phone numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent records are used solely for delivering our messaging services.

We may share information with trusted service providers (such as SMS aggregators and communication platforms) strictly for the purpose of delivering messages you have consented to receive and in compliance with applicable laws.

All other use categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.